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Email Support

Send detailed questions about setup, configuration, or any issues you’re experiencing with your AI assistant to support@clarkstreethealth.com. Expect a response within 24 hours.

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Report a Call

If something went wrong on a specific conversation, report it directly from the practice dashboard. Reports go straight to the Clark Street team and often allow same-day agent updates.
1

Open the conversation

In Conversations, select the call you want to report.
2

Select Report Issue

In the call detail view, click Report Issue in the top-right corner.
3

Describe what happened

Choose a category, add any details, and submit. The report is linked to that call so we can review the transcript, summary, and recording.
Use Report Issue for call-specific problems (routing, notifications, transcript quality, incorrect information). For general setup questions, email support instead.

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Common Issues & Solutions

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Not Receiving Call Notifications

If you’re not getting email or SMS alerts for calls:
  • Check your email routing configuration in Settings
  • Verify your phone number is correct in your schedule
  • Review your mobile Do Not Disturb settings
  • Test email routing with the test functionality

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AI Assistant Not Working Properly

If your AI assistant isn’t responding correctly:
  • Test changes in the development environment first
  • Check that practice information is up to date
  • Verify phone number assignment is correct
  • Review AI assistant configuration settings

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Schedule Conflicts or Issues

If you’re having problems with on-call schedules:
  • Check for overlapping schedule entries
  • Verify timezone settings are correct
  • Ensure doctor contact information is current
  • Use the conflict detection feature when creating schedules

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Password or Login Issues

If you can’t access your account:
  • Try the password reset feature in User Settings
  • Ensure you’re using the correct email address
  • Check that your new password meets requirements (8+ characters)
  • Contact support if reset emails aren’t arriving

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When Contacting Support

To ensure we can resolve your issue quickly, please include: Account information
  • Your practice name
  • Email address associated with your account
  • User role (Admin or Practice User)
  • When the issue started occurring
Issue details
  • Detailed description of the problem
  • Steps you’ve already tried to resolve it
  • Any error messages you’ve seen
  • Screenshots if applicable
For urgent issues affecting patient care or system outages, mark your support request as “URGENT” in the subject line when emailing support@clarkstreethealth.com.