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Email Notifications

Detailed call summaries sent to your inbox. What’s included:
  • Full call transcription
  • Patient contact information
  • Call duration and timestamp
  • Urgency classification
  • Recommended follow-up actions
Delivery: Emails are sent immediately after call completion to the on-call provider’s registered email address, or to the proper email of wherever the call was routed (front office, admin, etc.).

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SMS Notifications

Instant text alerts for urgent calls. What’s included:
  • No PII or PHI
  • Urgency level (Emergency/Urgent/Routine)
  • Email the call was sent to
Delivery: SMS alerts are sent to the on-call provider’s phone number for calls classified as Emergency or Urgent priority.

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Mobile Device Configuration

To ensure you never miss critical calls, configure your mobile device to bypass Do Not Disturb settings for your practice’s phone number.

Android Setup

Configure starred contacts and repeat caller exceptions to ensure critical calls always come through.

iPhone Setup

Set up Focus mode exceptions and favorite contacts to allow important medical calls through Do Not Disturb.

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Best Practices

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Volume Settings

Keep your ringer volume at maximum for critical calls, even if media volume is set to low or muted.

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Backup Communications

Configure multiple contact methods (phone, email, secondary number) in your on-call schedule for redundancy.

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Regular Testing

Test your notification setup monthly to ensure all settings are working correctly and calls can reach you.

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Email Management

Create email filters or folders for medical AI notifications to keep them organized and easily accessible.