> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarkstreethealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Get help with setup, configuration, and troubleshooting from the Clark Street Health support team.

## Email Support

Send detailed questions about setup, configuration, or any issues you're experiencing with your AI assistant to [support@clarkstreethealth.com](mailto:support@clarkstreethealth.com). Expect a response within 24 hours.

## Report a Call

If something went wrong on a specific conversation, report it directly from the practice dashboard. Reports go straight to the Clark Street team and often allow same-day agent updates.

<Steps>
  <Step title="Open the conversation">
    In [Conversations](https://app.clarkstreethealth.com), select the call you want to report.
  </Step>

  <Step title="Select Report Issue">
    In the call detail view, click **Report Issue** in the top-right corner.
  </Step>

  <Step title="Describe what happened">
    Choose a category, add any details, and submit. The report is linked to that call so we can review the transcript, summary, and recording.
  </Step>
</Steps>

<Frame caption="Report Issue is available from any conversation in the practice dashboard.">
  <video autoPlay muted loop playsInline controls poster="/images/report-call.png" className="w-full rounded-xl" src="https://mintlify.s3.us-west-1.amazonaws.com/clarkstreethealth/videos/report-call.mp4">
    Your browser does not support embedded video. Open a conversation in the practice dashboard and use **Report Issue** in the top-right corner.
  </video>
</Frame>

<Tip>
  Use **Report Issue** for call-specific problems (routing, notifications, transcript quality, incorrect information). For general setup questions, email support instead.
</Tip>

## Common Issues & Solutions

### Not Receiving Call Notifications

If you're not getting email or SMS alerts for calls:

* Check your email routing configuration in Settings
* Verify your phone number is correct in your schedule
* Review your mobile Do Not Disturb settings
* Test email routing with the test functionality

### AI Assistant Not Working Properly

If your AI assistant isn't responding correctly:

* Test changes in the development environment first
* Check that practice information is up to date
* Verify phone number assignment is correct
* Review AI assistant configuration settings

### Schedule Conflicts or Issues

If you're having problems with on-call schedules:

* Check for overlapping schedule entries
* Verify timezone settings are correct
* Ensure doctor contact information is current
* Use the conflict detection feature when creating schedules

### Password or Login Issues

If you can't access your account:

* Try the password reset feature in User Settings
* Ensure you're using the correct email address
* Check that your new password meets requirements (8+ characters)
* Contact support if reset emails aren't arriving

## When Contacting Support

To ensure we can resolve your issue quickly, please include:

**Account information**

* Your practice name
* Email address associated with your account
* User role (Admin or Practice User)
* When the issue started occurring

**Issue details**

* Detailed description of the problem
* Steps you've already tried to resolve it
* Any error messages you've seen
* Screenshots if applicable

<Warning>
  For urgent issues affecting patient care or system outages, mark your support request as "URGENT" in the subject line when emailing [support@clarkstreethealth.com](mailto:support@clarkstreethealth.com?subject=URGENT%20-%20Support%20Request).
</Warning>