> ## Documentation Index
> Fetch the complete documentation index at: https://docs.clarkstreethealth.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Practice Settings

> Configure your medical practice's AI assistants, email routing, and scheduling to keep patient communication running smoothly.

## AI Assistant Management

Configure your voice AI agent's behavior for both production and test environments.

### Basic Configuration

* **Assistant Name:** How your AI introduces itself to callers
* **First Message:** Greeting patients hear when they call
* **Practice Name:** Override default practice name if needed
* **Provider Information:** Doctor names, hours, specialties

### Environment Management

* **Production Line:** Live phone number for patients
* **Test Line:** Safe environment for testing changes
* **Permission Controls:** Admin vs. user access levels
* **Change Management:** Test before deploying to production

## Email Routing & Communication

### Routing Buckets

Calls are automatically routed to the right team members based on type:

| Bucket               | Handles                                         |
| -------------------- | ----------------------------------------------- |
| Urgent Clinical      | Medical emergencies and urgent patient concerns |
| Prescription Refills | Medication refill requests and pharmacy calls   |
| Appointment Requests | Scheduling and appointment changes              |
| Administrative       | Billing, insurance, and general inquiries       |

### Email Features

* **Auto Call Summaries:** Detailed transcripts and summaries
* **BCC Configuration:** Copy admin on all emails
* **Fallback Addresses:** Backup email routing
* **SMS Alerts:** Text notifications for urgent calls
* **Email Templates:** Consistent formatting and branding
* **Test Functionality:** Verify routing before going live

## Schedule Management

Configure on-call schedules to ensure the right providers receive urgent notifications at the right times.

### Schedule Features

* Doctor assignment to time slots
* Conflict detection and prevention
* Calendar and list views
* Timezone-aware scheduling
* Drag-and-drop interface

### Notification Routing

* Automatic routing to on-call provider
* SMS alerts for urgent clinical calls
* Email notifications with call details
* Backup routing when no one is scheduled

## Practice Information

### Basic Settings

* Practice name and display settings
* Default email addresses
* Email domain configuration
* Timezone settings

### Provider Management

* Doctor contact information
* Phone numbers and extensions
* Email addresses for routing
* Schedule availability

Ready to configure your practice? Open your [practice dashboard](https://app.clarkstreethealth.com) to get started.